"It is the aim of ABB Kent Meters Ltd to supply products and services which
completely satisfy our customers."
Kent Meters Mission Statement
Our mission statement sets a very simple objective of delivering total customer
satisfaction. We already are better that our competitors in a lot of the things we
do and we already have the most committed people in the industry.
We will achieve total customer saisfaction through a continuous quality
improvement programme, which gets everyone involved in finding new or
improved ways of doing things and improving customer service. This process is
called Total Quality Management.
The result will be a more efficient business and, for everyone in Kent Meters, a
better quality of life.
My job was to illustrate a 24 page brochure that would be given to all employees
to help them understand the need for Total Customer Satisfaction.
Quote "We give away 450 water meters every day"
The cost of scrap, rework and warranty returns is equivalent to our giving away
450 meters each day! (Or a Mini car every day!)
Richard Duszczak
The Cartoon Studio 29 Lake View Avenue, Walton, Chesterfield Derbyshire UK S40 3DR
Tel: +44 (0)1246 209034 Fax: +44 (0)1246 209034
Email: rd@cartoonstudio.co.uk
IMPORTANT COPYRIGHT NOTICE: All artwork is copyrighted by the creator.Reproduction or any
other usage is not permitted unless negotiated with the artist.
©Richard Duszczak All rights reserved.